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Your access to and use of this website are subject to these terms and conditions. By accessing and browsing this website, you accept without limitation or qualification these conditions. If you do not agree with these terms and conditions, you should immediately exit the website. Make the Change may revise these conditions and the content of this website at any time, without reference to you.
These conditions are governed by and are to be interpreted according to the federal laws of Australia and the state laws of South Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of South Australia if any dispute arises between you and Make the Change over your access to or use of this website.
1 Disclaimer of liability
2 Services
3 Payment
4 Cancellation and refunds policy
5 Technical issues
6 Web links
7 Accuracy
8 Copyright
9 Privacy Policy
10 Emergency helplines
Make the Change is provided ‘as is’ and ‘as available’.
Make the Change holds no liability if the website becomes unavailable to users or there is a delay arising in communications with you via the website.
Make the Change holds no liability to any person in respect of any loss, costs, claims, damages, proceedings and expenses (including without limitation, legal expenses) in connection with your failure to provide information or having provided false information with regards your suitability to receive counselling.
Make the Change will not be liable for any damages of any kind arising from your use of this site, including, but not limited to direct, indirect, incidental and consequential damages. Make the Change assumes no responsibility, and shall not be liable for any damages resulting from viruses that may infect your computer equipment, other property damage, or consequential loss resulting from your access to or use of this website. Make the Change accepts no liability for damage to files, computer hardware or software as a result of downloading any material from this site.
Make the Change reserves the right to discontinue or change any of the products or services provided at any time, without notice.
Exclusions may apply according to the service provided. These exclusions will be stipulated where necessary.
Users must be able to form legally binding contracts as stipulated under Australian law. As such, you should be over 18 to use any service provided, unless otherwise stated.
The services offered are not intended to replace those offered by your GP. It is recommended that you inform your GP about counselling services received from Make the Change.
Online counselling is available to those with everyday problems and difficulties. As such, the service is not suitable for the following people:
- People who are suicidal or have thoughts of suicide.
- People suffering from mental illness.
- People who are experiencing domestic violence.
- People experiencing drug and alcohol problems.
- Counselling is not available to residents of the United States and Canada.
- It is a one-to-one service and is not intended for clients requiring couples or family counselling.
To be eligible for counselling, clients must register with the website. Clients must complete a counselling declaration in order to access counselling.
The very nature of counselling means results cannot be guaranteed.
Happy Mails have been designed to assist you in increasing a sense of well-being and happiness. It is hoped that used regularly they may increase positive mood to bring about a happier long-term state of mind, as well as reduced stress. They cannot however guarantee change nor should they be seen as a means of alleviating more serious psychological symptoms.
Happy Mails in no way constitute psychological or medical treatment and should not be regarded as a substitute for such. Speak to your healthcare professional if you have any concerns.
Happy Mails will be provided to you in good faith and Make the Change is not liable in any way for your subsequent use of the Happy Mails.
All articles and information on this site are for general information purposes only. As such, they are unable to account for an individual’s personal circumstances or mental health. They are not intended as a prescription for care, rather they are the views of the author. If you have particular concerns you should speak to an appropriate medical professional.
Fees vary depending on the service offered. Current fees are as follows:
Counselling: $40 per session or $150 for four sessions.
Happy Mails: $20 for 20 Happy Mails, sent weekly.
All prices are in Australian Dollars.
Payment is made through PayPal to ensure your security. You will automatically be taken to PayPal to make a payment. Having made your payment, you will be brought back to Make the Change, where processing of your payment will be confirmed.
Payment is due before commencement of any service.
You can cancel from your Happy Mails subscription, however due to the low cost of this service, no refunds are given. Please email me at to cancel your subscription.
Sessions should be cancelled via email: .
If you have paid for one counselling session and decide not to use the service a 50% refund is given. This policy is in place to emphasise the importance of entering into counselling and to ensure careful thought is given to signing up. If you have paid for subsequent sessions and decide to cancel, you will receive a 50% refund for sessions not used.
For text, voice or video counselling, you must email me your intention to cancel two hours before the session is due to begin to be eligible for a 50% refund. If you fail to attend the session without prior notice, or cancel less than two hours before, you will not receive a refund.
For the Problem page, if you have sent your problem and want to cancel, due to the rapid turnover from response to reply, this is not feasible and you will not receive a refund.
I reserve the right to terminate services with you if you provided false information during registration and assessment. A 50% refund for remaining sessions will be given.
If it is felt during our work together that I can no longer counsel you or that online counselling is not really appropriate for you, I will assist you in finding a more appropriate service and help you with this referral process, should you require it. Refunds of your remaining sessions will be given, at no penalty to you.
If you have signed up for counselling and have provided me with a means of contact, I will make efforts to keep you informed of technical problems that have arisen. If necessary, another session will be scheduled as soon as is permissible to do so.
If you have an appointment but are having connection problems, you must contact me as soon as possible. An appointment will be rescheduled, without penalty to you. This is a goodwill policy and is subject to fair use. You will not receive a refund if I do not hear from you. It is your responsibility to contact me if you have problems.
If whilst counselling, connection problems should arise, you should try to reconnect. The session will continue to be available to you for the time stipulated. However, the session cannot be extended. If you are unable to reconnect, you will not receive a refund. If the connection problem is due to Make the Change, another appointment will be rescheduled as soon as possible, without cost to you.
Make the Change holds no responsibility for the content (including terms and conditions and privacy policy) of any other website linked from this site. Any links provided are for information purposes only, for your convenience and should not be regarded as an endorsement by Make the Change.
Feel free to add Make the Change as a web link from your own website.
The website is updated on a regular basis and efforts are made to ensure all information is accurate and relevant. However, it is possible that errors may be found within the website.
The material on this site is copyright to Julia Barnard.
Any material provided by Make the Change for counselling purposes is not to be shared. Such material is tailor-made for the individual’s needs and is not appropriate for a public audience.
Permission is given to copy, download and distribute articles and Happy Mails, provided it is without monetary gain. The information should not be altered in any way and authorship should be acknowledged. You are not permitted to put this information on your website.
Data is collected subject to Make the Change's Privacy Policy.
The following 24-hour help lines may be helpful:
Australia
Kids Help line: 1800 551 800
Domestic violence: 1800 200 526
Lifeline: 13 11 44
UK:
Samaritans: 08457 90 90 90
Childline: 0800 1111
Consult the front of your telephone directory for emergency numbers in your area.
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Online counselling is offered to you by Make the Change. There are a variety of services available, all of which are accessible, secure and convenient.
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